🚛 Free Shipping Of Orders
Subscribe Your First Order Discount !
12 Months Quality Warranty
USA UK EU Warehouse Stock

السلة

سلة التسوق الخاصة بك فارغة حاليا.

اذهب للتسوق

FAQ

1. What certifications do your bikes have?
Our bikes meet the following certifications:

  • UL (Underwriters Laboratories) for safety.
  • CE (Conformité Européenne) indicating they meet European safety and environmental requirements.
  • ROHS (Restriction of Hazardous Substances) compliance.
  • GCC (Gulf Cooperation Council) certification for products sold in the Gulf region.

2. Where do you ship from?
We ship from four warehouse locations:

  • US Warehouse: 4250 Shirley Ave, El Monte, CA 91731
  • UK Warehouse: 13 Market Place, Stoke-on-Trent, ST6 3AA
  • EU Warehouse: Masztowa 65, Antoninów, Polska Warszawa
  • Canada Warehouse: 180 rue Joly, St-Eustache, Quebec, J7P 1X3

3. What is your warranty policy?
All Hezzo bikes come with a 1-year warranty covering defects in materials and workmanship.

4. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, and return shipping costs are the customer’s responsibility unless the item is defective.

5. How long does shipping take?

  • US: 5-7 business days
  • UK & EU: 7-10 business days
  • Canada: 5-10 business days
    Shipping times may vary due to customs or external conditions.

Contact us