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12 Months Quality Warranty
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FAQ

1. What certifications do your bikes have?
Our bikes meet the following certifications:

  • UL (Underwriters Laboratories) for safety.
  • CE (Conformité Européenne) indicating they meet European safety and environmental requirements.
  • ROHS (Restriction of Hazardous Substances) compliance.
  • GCC (Gulf Cooperation Council) certification for products sold in the Gulf region.

2. Where do you ship from?
We ship from four warehouse locations:

  • US Warehouse: 4250 Shirley Ave, El Monte, CA 91731
  • UK Warehouse: 13 Market Place, Stoke-on-Trent, ST6 3AA
  • EU Warehouse: Masztowa 65, Antoninów, Polska Warszawa
  • Canada Warehouse: 180 rue Joly, St-Eustache, Quebec, J7P 1X3

3. What is your warranty policy?
All Hezzo bikes come with a 1-year warranty covering defects in materials and workmanship.

4. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, and return shipping costs are the customer’s responsibility unless the item is defective.

5. How long does shipping take?

  • US: 5-7 business days
  • UK & EU: 7-10 business days
  • Canada: 5-10 business days
    Shipping times may vary due to customs or external conditions.

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