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PRIVACY POLICY

At Hezzo Electric Bikes, we prioritize the privacy of our customers and are committed to protecting your personal data. This Privacy Statement outlines how https://hezzobike.com/ (referred to as “we,” “us,” or “our”) collects, uses, shares, and processes your personal information in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

Collection and Use of Personal Data

Personal data is any information that can directly or indirectly identify you. This includes personal data you provide, data related to the use of our services, and anonymous data linked to your identity. Data that has been anonymized and cannot identify you is not considered personal data.

Our Commitment to Safety and Security

We operate based on principles of legality, legitimacy, and transparency. We process the minimal amount of personal data necessary and ensure your data’s safety through both technical and administrative measures. We use personal data to verify accounts, monitor for fraudulent activity, and ensure compliance with our terms and policies. This is grounded in our legitimate interest in maintaining the safety and security of our platform.

What Personal Data We Collect

  1. Data You Provide:
    When you create an account, interact with us, or make a purchase, we collect personal data such as your contact details, payment information (credit/debit card details), and shipping address.

  2. Data Related to the Use of Our Services:
    We collect information such as your device’s unique identifier, IP address, operating system, browser type, and usage patterns. We may also collect location data via GPS or your IP address to improve our services.

How We Use Your Personal Data

  1. Providing, Improving, and Developing Services:
    We use personal data to deliver, enhance, and improve our products and services. This includes data analysis, research, and audits, which help us innovate and provide a better customer experience.

  2. Communicating with You:
    With your prior consent, we use personal data to send marketing communications, update you about your account, and inform you of new policies or services. You may opt out of marketing communications by contacting us. We may also share your data with third-party partners (with your consent) for personalized marketing purposes.

Definition and Use of Cookies

Cookies are small files used to store information on your device. We use cookies to personalize your experience, deliver relevant advertisements, and monitor website usage. These cookies help us better understand customer behavior and preferences. You can manage your cookie preferences in your browser settings.

Disclosure of Personal Data

We may share your personal data with trusted strategic partners who assist us in providing products and services or marketing to our customers. Personal data will only be shared with these companies to enhance your experience, and we will not sell or share it for third-party marketing without your explicit consent.

Data Disclosure, Storage, and Transfer

  1. Legal Obligations:
    We may disclose personal data to comply with legal obligations, such as laws within the European Economic Area (EEA). For EEA residents, data processing is justified under GDPR Article 6(1).

  2. Business Transactions:
    In the event of mergers, acquisitions, or other corporate changes, personal data may be transferred to third parties as part of the transaction. We may also disclose personal data to protect our rights, enforce terms, or investigate fraud.

  3. Compliance with Legal Requirements:
    We may disclose personal data if required by law or governmental authorities, or to ensure public safety or national security.

Your Rights

We ensure that your personal data is accurate and up-to-date. You have the right to access, correct, or delete your data. You may also restrict or object to the processing of your personal data, and you have the right to receive your personal data in a structured format. To exercise these rights, please contact us. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

Third-Party Websites and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before engaging with their products or services.

Data Security and Retention

We use industry-standard security measures to safeguard your personal data against unauthorized access, alteration, or destruction. Personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by law.

Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes in technology, industry practices, or legal requirements. Continued use of our services after the revised Privacy Statement is effective constitutes acceptance of the updated terms. If you disagree with any changes, please discontinue use and contact us to close your account.

For questions regarding this Privacy Statement, please contact us at hezzobike@gmail.com.

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