Warranty

Effective Date: July 2025

This Limited Warranty ("Warranty") is issued by Hezzo, a global electric vehicle brand. It applies to all Hezzo-branded electric bikes, scooters, and accessories purchased directly through Hezzo or an authorized dealer. Your rights under this Warranty are in addition to any rights you may have under applicable consumer protection laws in your region.

Products Covered

If you are the original retail purchaser of the Products, the following applies:

1. Hezzo-branded frames and framesets: Hezzo warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of one (1) years* from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means an Hezzo-branded frame equipped with a Hezzo-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
   1. *REGISTER FOR LIFETIME WARRANTY: Provided you register your bicycle with Hezzo within ninety (90) days from the date of original retail purchase, Hezzo will warrant the structural integrity of the frame or frameset to the original retail purchaser for as long as the original retail purchaser owns the product. Visit www.hezzobike.com for registration.
2. Hezzo-branded components, equipment and paint and graphics on Hezzo-branded frames and framesets: 1 month Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.
3. Hezzo-branded batteries equipped on electric bicycles: 6 months Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
4. Hezzo-branded accessories and items not otherwise specifically covered: 1 month Warranty from the date of original retail purchase.

If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following applies:

1. 1-year Warranty from the date of original retail purchase for the following Hezzo-branded Products: frames and framesets, including paint and graphics, components, equipment. This also includes parts such as motors and other drive system components on electric bicycles.
2. Hezzo-branded batteries equipped on electric bicycles: 1-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time
3. Hezzo-branded accessories and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.

Third-party components on Hezzo-branded bicycles

There may be an applicable warranty from the third-party manufacturer for non-Hezzo components, such as drivetrain, brakes, or suspension parts. For Warranty information for third-party components please visit the manufacturer’s website for more information of these products. Third-party components are not covered by this Warranty. Your Authorized Hezzo Retailer will be able to provide you with more information.

Subsequent Owner Conditions

Yes. The warranty period is always calculated from the date of original retail purchase and Hezzo needs to be able to determine when and where the Product was purchased originally. Proof of purchase should be obtained from the original owner or the Authorized Hezzo Retailer who sold the Product.

Warranty Labor

You will not be charged for labor incurred in the processing of Warranty for one year from the original retail purchase date.

Terms of Warranty

To take advantage of this Warranty, a dated proof of original retail purchase must be presented to Hezzo. Proof of original retail purchase is needed whether you are the original retail purchaser or subsequent owner. In all events, Hezzo reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Hezzo will either repair the Product or, at Hezzo’s option, replace it with the same or most similar Product then available. That is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Hezzo before the replacement is provided unless otherwise agreed to by Hezzo in writing. You will not be charged for shipping the Product to Hezzo or receiving any replacement product incurred in processing the Warranty.

Uncovered Items

This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:

1. Improper assembly or installation
2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use
3. Corrosion
4. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product; or
5. Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product

If you are unsure if it covered, please contact customer experience.

Wear and Tear

Wear and tear refers to damage that naturally and inevitably occurs as a result of normal riding. For example, your cassette and chain will, even if properly maintained, eventually wear out requiring replacement. The same applies to scratches and other potential damage to the paint or graphics of your bicycle that can result from normal use and exposure to the elements. Your bicycle may over time also develop minor creaks or other noises while riding which usually means it requires maintenance. Wear and tear items are not covered by this Warranty. The following is a non-exhaustive list of other typical wear and tear items not covered by this Warranty:

• Bearings
• Brake Pads
• Chains
• Free Hub Bodies
• Handlebar Grips
• Rubber moving parts
• Shifter, brake cables and casings
• Spokes
• Sprockets
• Stripped threads/bolts
• Tools
• Transmission gears

Warranty Process Initiation

The first step is to contact customer experience or an Authorized Hezzo Retailer, depending on where the original purchase occurred. Your retailer or representative will inspect the Product and contact you for next steps. Contact your original Authorized Hezzo Retailer or if purchased online, Please contact us by email：hezzobike@gmail.com.

Shipping Damage Coverage

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitation, Hezzo agrees to replace such damaged Products if you:

1. Notify Hezzo of damage to a Product in the shipping process within thirty (30) days of the date of your receipt of the Product
2. Promptly provide Hezzo with dated pictures and/or a video of the damaged Product
3. Return all original packaging and paperwork included with the Product
4. Inspect the Product immediately upon receipt of the Product; or
5. Note in clear detail any immediately recognizable damage to the Product on the shipper’s Bill of Lading prior to signing off on the shipment of the Product
6. If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Hezzo will not be responsible for the replacement of any Products damaged during such shipping method.

Limitation of Liability

To the fullest extent allowed by law, Hezzo shall not be liable for any incidental, indirect, or consequential damages. Hezzo’s liability is limited solely to the repair or replacement of defective components.

Consumer Law Rights by Region

🇪🇺 EU / 🇬🇧 UK:

• Consumers have a statutory 2-year guarantee for goods purchased within the region.

• Hezzo's warranty is in addition to this legal right.

🇺🇸 United States / 🇨🇦 Canada:

• This warranty does not affect state/provincial consumer rights.

🇦🇺 Australia:

"Our goods come with guarantees that cannot be excluded under the Australian Consumer Law."

• You are entitled to a refund or replacement for major failures.

• Minor issues will be repaired or replaced at no cost.

Extended Warranty (Optional)

Hezzo may offer optional warranty extensions for selected models. Coverage and eligibility vary. Visit our store's warranty upgrade section for more information.

Contact Us

If you have a question or need support:

📧 Email: hezzobike@gmail.com
📞 Phone: +86 152 6866 5909
🕐 Hours: Mon–Fri, 10:00–18:00 (UTC+8)

Policy Updates

Hezzo reserves the right to update this Warranty at any time. Updated versions will be published on our official website and take effect immediately unless otherwise stated.