Warranty

At HEZZO, we provide up to 2 years warranty for each brand new e-bikes, 1 year warranty for used bikes for sale on official website, excluding all wear and tear items. Other bicycle accessories such as helmets, bike bags, etc. are only covered by a one-year warranty.The warranty begins from the day of receiving the bike. Please refer to the following table for the warranty for specific parts.

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by HEZZO, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by HEZZO.

The warranty will NOT cover the problems caused by any of the following causes.

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions.
   
2. Any unauthorized modification to the product, such as disassemble the bike without direction by HEZZO, faulty installation, repair, or maintenance by anyone other than HEZZO.
   
3. The product has been in any accidents, such as traffic accidents, and product has been stollen.
   
4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes.
   
5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services

If you notice any problems under the warranty with your bike, please contact us at hezzobike@gmail.com with the Following Information:

1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order).
   
2. Order number/ID.
   
3. The email and shipping address you used when placed order.
   
4. Pictures/Short videos of the problems and a brief description of the problems.

Parts and Labor.

HEZZO may provide both parts and labor within 30 days, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us.

Do-It-Yourself (DIY) Parts Service.

DIY Parts Service allows you to service your own product. If HEZZO determines that DIY Parts Service is available to you, HEZZO will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. HEZZO reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty

. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at hezzobike@gmail.com for further information.

*Note, we DO NOT accept returns without a reason if more than 15 days have passed since the purchase, or returns for quality issues if more than 30 days have passed. However, we will follow our warranty policy to provide appropriate warranty services for your product. If you have any problems with the product, please contact us at hezzobike@gmail.com. Our dedicated customer support will be more than happy to assisting you.

For orders who purchased directly on the HEZZO website, you can contact us with email hezzobike@gmail.com or call centre to contact us. At the same time, HEZZO offers full after-sales service and support to each of our dealers. If purchasing from a dealer, please contact your dealer first for support or reach us through your dealer.